Support
Have a question, feedback, or a technical issue? Send us a message and we will be happy to help.
omaralihet@gmail.com
Best for questions, feedback, and technical issues.
Response time
48 business hours
We usually reply within two business days of receiving your message.
Real emergencies
911 / 998 / 997
The app is a training tool — in a real emergency, call the official Saudi numbers.
Frequently asked questions
How do I report a technical issue?
Send an email to the address above and include your iOS version, device model, a description of the issue, and a screenshot if possible.
Can I request a new feature or simulation?
Absolutely. We welcome suggestions for scenarios that fit the Saudi environment and Civil Defense guidance.
Is support available in Arabic?
Yes — you can write to us in Arabic or English and we will reply in the language of your message.